OPay Customer Service Number in Nigeria (2026): Phone Numbers, WhatsApp & Support Contacts

OPay is one of Nigeria’s leading fintech companies, offering services such as money transfers, bill payments, airtime purchases, debit cards, savings, and POS solutions. While the platform is generally reliable, there may be times when you need to contact customer support for issues like failed transactions, account restrictions, card problems, or POS-related complaints.

In this guide, you’ll find the official OPay customer service numbers in Nigeria, WhatsApp contact, email address, and other verified ways to reach OPay’s support team.

OPay Customer Service Number in Nigeria

If you need immediate assistance, you can contact OPay using the following customer care numbers:

• 0700 8888 328 (App & Card Support)
• 0201 8888 328 (App & Card Support)
• 0700 8888 329 (POS Support)
• 0201 8888 329 (POS Support)

These helplines are available to assist customers with account issues, transaction complaints, debit card problems, and POS-related inquiries.

OPay WhatsApp Number

If you prefer chatting instead of making a phone call, you can contact OPay via WhatsApp:

+234 916 599 8936

WhatsApp support is useful for reporting issues, making inquiries, and following up on existing complaints.

OPay Customer Service Email

You can also send an email to OPay’s customer support team:

[email protected]

When sending an email, include:

• Your registered phone number
• Transaction reference or ID
• Date and time of the transaction
• Amount involved
• Screenshots (if applicable)
• A detailed explanation of your issue

Providing complete information helps the support team resolve your complaint faster.

OPay Live Chat

One of the quickest ways to get assistance is through the OPay app.

To access Live Chat:

1. Open the OPay app.
2. Log in to your account.
3. Tap Me or Profile.
4. Select Help Center or Customer Service.
5. Start a Live Chat with a support representative.

The in-app support feature allows you to report transfer disputes, card issues, failed transactions, and other account-related problems.

OPay Social Media Handles

You can also contact OPay through its verified social media accounts:

• X (Twitter): @OPay_NG
• Facebook: OPay
• Instagram: @opay.ng
• TikTok: @opaynigeria
• LinkedIn: OPay

For security reasons, avoid posting sensitive information such as your PIN, BVN, OTP, or password on social media.

OPay Head Office

OPay’s headquarters is located at:

Alexander House, Plot 9, Dr. Nurudeen Olowopopo Avenue, Alausa, Ikeja, Lagos, Nigeria.

OPay Customer Service Centers

If you prefer physical assistance, you can visit one of OPay’s customer service centers.

Some of the major locations include:

• Allen, Ikeja, Lagos
• Festac, Lagos
• Ikorodu, Lagos
• Jabi, Abuja

Customer service centers can assist with account verification, card issues, POS support, account restrictions, and other service-related concerns.

Common Reasons to Contact OPay Customer Care

Customers usually contact OPay support for issues such as:

• Failed bank transfers
• Debit without receiving value
• Reversed or pending transactions
• ATM card issues
• Lost or stolen debit cards
• Account restriction or suspension
• Failed bill payments
• Airtime or data purchase problems
• POS terminal issues
• Fraud or unauthorized transactions
• Login problems
• KYC verification issues
• Password reset requests

Tips Before Contacting OPay Customer Support

To speed up the resolution process, have the following information ready before contacting customer care:

• Your registered phone number
• Transaction reference number
• Date and time of the transaction
• Amount involved
• Screenshots of any error messages
• A clear explanation of the issue

Having these details available helps the support team investigate your complaint more efficiently.

Frequently Asked Questions

Is OPay customer care available 24/7?

Yes. OPay provides customer support around the clock through its phone lines, email, WhatsApp, and in-app Live Chat.

What is the official OPay WhatsApp number?

The official OPay WhatsApp support number is +234 916 599 8936.

How do I report a failed transfer on OPay?

You can report a failed transfer by contacting customer care through the app’s Live Chat, calling the customer service numbers, sending an email, or using WhatsApp support. Make sure you provide your transaction reference and other relevant details.

How long does OPay take to resolve complaints?

The resolution time depends on the type of complaint. Some issues are resolved within a few hours, while more complex cases may take several business days.

Can I visit an OPay office?

Yes. OPay has customer service centers in Lagos, Abuja, and other locations where customers can receive in-person assistance.

Conclusion

If you experience any issues while using OPay, there are several ways to get help. Whether you prefer calling the customer service numbers, chatting on WhatsApp, sending an email, using the in-app Live Chat, or visiting a customer service center, OPay provides multiple support channels to assist customers across Nigeria.

Before contacting support, always have your transaction details and registered phone number ready. This will help the customer service team investigate your complaint and provide a faster resolution.